Frankford Candy Case Study

Frankford Candy

Learn More About TrueCommerce EDI Solutions


  • Seamless integration with MS Dynamics AX
  • Fully automated document flow
  • Library of 1,000+ trading partner kits
  • Simple in-house trading partner set-up
  • Checkbox activated settings
  • Easy compliance with unique requirements
  • Extensible workflows and maps
  • Significant time/money savings
  • Outstanding service and support

Frankford Candy

When you’re talking chocolate rabbits, you’re talking Frankford Candy’s language: Philadelphia-headquartered, privately owned Frankford Candy and Chocolate Company is one of the largest producers of the confection in the United States.

Seasonal Highs

“Our off-season EDI transaction volume normally runs a few hundred orders per week,” says Hoffman, whose responsibilities include purchasing, inventory control and information technology. “Seasonal transaction volume can reach as many as 40-50 times the off season transaction volume and thus smooth operations are critical to meeting demand. This is where TrueCommerce EDI for Microsoft Dynamics AX pays for itself, because it is just as efficient at peak volume days as for the off-season days.”

Modernizing I.T. Operations

The first phase of change in the company’s I.T. operations arrived in the mid 2000’s. Business was growing and to deal with it, Frankford replaced its outmoded custom-programmed ERP software with Microsoft Dynamics AX and partnered with Junction Solutions because of their vertical-specific software applications and services.

Progress, but with Problems

Although a significant improvement over the earlier process, the external EDI solution purchased to work with the Microsoft ERP system came with several aggravating characteristics, Hoffman says. It was not easy to use and the company was growing fast -- meaning an accelerating volume of transactions. New trading partners were being added to the mix regularly and a new set of documents had to be mapped for each new trading partner.

Implementation: Streamlined Set up; Easy to Use

Of the few EDI companies that link with Dynamics AX, most tend to be very general in approach, Hoffman found. Other EDI systems reside outside of the ERP system and thus require bridging software to input/output data. Conversely, because TrueCommerce EDI for Microsoft Dynamics AX was developed from the ground up to integrate directly and seamlessly with Microsoft Dynamics AX, there are no compatibility or functionality issues.


TrueCommerce EDI for Microsoft Dynamics AX works directly with the workflows native in Dynamics AX, so no costly and time-consuming customizations were necessary to accommodate either Frankford’s or its trading partners’ unique business requirements. The software features flexible cross-references that reduce both the implementation cycle and time to production while minimizing configuration and ongoing maintenance.

Connect Now

Call us to discuss your needs


Contact Us


Sign up to be added to our email list

Learn More About TrueCommerce EDI Solutions