Elite Home Products, Inc. markets a full range of bedding products – sheets, shams, duvets, blankets, etc. -- through top mass market retailers and it also fulfills on-line orders for a number of customers. Orders for conventional retail outlets range from a few pallets to multiple truckloads, with deliveries scheduled up to months in advance; online orders usually same-day.
Outmoded, dual warehouse facilities, manual procedures, burgeoning sales and fast-developing Internet fulfillment challenges combined to exert pressure on the company’s operations. With no racking or assigned bin locations, storage and retrieval was dependent on the “tribal knowledge” of the work force – where goods would be placed and where/how they were to be found.
Elite relocated to a modern, single-level building and installed state-of-the-art HighJump WMS software to manage the company’s warehouse processes. The warehouse is configured for maximum productivity, with the configuration replicated virtually in the HighJump software, which communicates with Elite’s Sage Pro ERP software via a sophisticated wireless network
HighJump Partner WAGCC implemented the software ahead of schedule and the concurrent moves to new facilities and the new WMS were achieved with no interruption in business. Staff took to the new system quickly; putaway, picking and shipping are faster, with 99 percent-plus accuracy. Many operations have been automated, with paper processes to be eliminated.
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