Case study illustrates how the Massachusetts-based refrigerated foods hauler has replaced its manual dispatching methods with a comprehensive, cost-effective Prophesy DispatchSeries TMS from Accellos
COLORADO SPRINGS, Colorado – February 29, 2012 – Accellos, a leading provider of supply chain execution software solutions, has released a case study of its customer CTW Transport, Inc. The study illustrates how the Massachusetts-based refrigerated foods hauler replaced its manual dispatching methods with a comprehensive, cost-effective Prophesy DispatchSeries transportation management system from Accellos. Following is a synopsis of the case study.
CTW Transport, Inc. was founded by Costas Flessas over 20 years ago in Peabody, Massachusetts. At the time of founding, CTW Transport consisted of one truck and two employees. Today, CTW is staffed by over 20 employees and runs a fleet of over 25 trucks, plus a brokerage division. The company specializes in hauling refrigerated foods for companies including, but not limited to Sysco®, Stonyfield Farm® and Dannon® to the southeastern United States and areas in California.
CTW used manual methods such as a whiteboard as well as pencil and paper to handle dispatching and accounting for years before the staff decided to research software solutions. CTW executives had discussed investing in a dispatching software program for quite some time before they made the jump.
The Prophesy Solution
Management at CTW reviewed a customized software solution as well as five other programs during the research process. CTW Transport was impressed with Prophesy Dispatch’s ability to organize their business and its ability to seamlessly integrate with QuickBooks. They were also pleasantly surprised to learn that the robust solution was more cost-effective than others that they had reviewed.
Training and Implementation
CTW staff attended web-based training sessions with an Accellos training and implementation consultant. Later that year, CTW Transport brought the trainer into their office to better learn the company’s day-to-day workings.
CTW has grown since implementing Prophesy DispatchSeries and currently runs a 9-user license of Accellos’ Prophesy Dispatch with QuickBooks integration, SQL Server interface and Multi-Company and Brokerage modules. They also use Prophesy modules for EDI, Mileage and Routing, IFTA tax preparation, driver log auditing, driver management, electronic fuel card import, customer web portal and document imaging.
- Transition from whiteboard dispatching to comprehensive trucking software
- Integration with existing QuickBooks accounting system
- Cost-effective solution
- More efficient organization for dispatching and accounting teams
- Experienced growth
- Added modules for multi-company and brokerage operations, EDI, commercial mileage & routing, fuel tax reporting, driver log auditing, driver management, fuel card import, customer web portal, and document imaging
“We learned that Prophesy Dispatch accommodated all of our company needs and was reasonably priced,” said Lisa Lannelli, CTW Transport.
“[The Accellos training consultant] came to our Peabody office to further train our staff,” described Lisa. “This was beneficial because he was able to see how our business worked firsthand. He jumped right in and showed us how to take care of trouble items with ease.”
The full case study can be read at http://blog.accellos.com/customers/ctw-transport.