Accellos Support

Accellos is pleased to offer comprehensive technical support for all of our products.

AccellosOne WMS Suite

Hours: 8:00 am – 6:00 pm (EST) Monday to Friday
Tel: 905-695-9999 – Option 2 for Support, and Option 2

Toll Free: 877.805.8388 

Email: WMSsupport@accellos.com

 

AccellosOne Enterprise 3PL Suite

Hours: 7:30 am – 10:30 pm (EST) Monday to Friday
Tel: 905-695-9999 – Option 2 for Support, and Option 3
Toll Free: 877.805.8388 
Email: 3PLsupport@accellos.com

For priority, after-hours support, please call: 416-670-6360 – URGENT ISSUES ONLY PLEASE

AccellosOne Transport

Hours: 8:00 am – 5:00 pm (EST) Monday to Friday
Tel: 905-695-9999 – Option 2 for Support, and Option 4
Toll Free: 877.805.8388 
Email: TMSsupport@accellos.com

AccellosOne Collect for GP

Hours: 8:00 am – 5:00 pm (EST) Monday to Friday
Tel: 720-282-8480 - Option 2 for Support, and Option 5
Email: ADCsupport@accellos.com

Prophesy Transportation Suite

Hours: 8:30 am – 6 pm (EST) Monday to Friday
Tel: 800-776-6707
Email: PTSSupport@accellos.com

AccellosOne EDI Suite

Hours: 8:30 am – 7:00 pm (EST) Monday to Friday
Tel: 720-282-8480

 - Option 2 for Support, and Option 7
Email: vsyncsupport@accellos.com

 

PROFITsystems, An Accellos Product

Hours are 7:00am to 6:00pm (MST) Monday through Friday and 9:00am and 3:00pm (MST) Saturday
Telephone: 1.800.888.5564
Fax: 1.719.578.9506
Email: PSIsupport@accellos.com

 

Client Access- Web Support

The support web portals are a one-stop support system, providing a forum for discussion and news that our users find interesting and useful, a technical knowledge base, and software and documentation resources for download. To access our client support portals, click on the Client Access button.

Remote Desktop Support

Accellos representatives can remotely access your network to diagnose and resolve incidents.

On-site Support

In the event support/training is required at your production site or office, we can arrange for an Accellos representative to visit you.